Amazon Connect
Seamlessly transfer customer conversations, including ticket context, from AI agent to human agent over messaging, phone, or email.
integrations
Seamlessly connect your AI agent with your customer service tech stack. Power personalized experiences across channels and languages.
Dixa
Integrate with the entire Dixa suite. Connect your Dixa knowledge base and route conversations to human agents over chat, email, and phone.
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Freshworks
Integrate Ada with the entire Freshworks suite. Connect your knowledge base and route conversations to human agents over chat, email, and phone.
Genesys
Train an AI agent using content from your Genesys knowledge base. Transfer customers to a human agent via email, voice or messaging channels when needed.
Gladly
Connect your knowledge base to instantly generate replies. When needed, bring a human agent in Gladly into the conversation over messaging or email.
Gorgias
Transfer customers to a human agent in Gorgias over email and messaging channels. Pass conversation context for faster, more efficient service.
Help Scout
Integrate with the entire Help Scout suite. Connect your knowledge base and route conversations to human agents over email and messaging channels.
Kustomer
Integrate with the entire Kustomer suite. Connect to your Kustomer knowledge base and route conversations to a human agent over messaging or email.
NICE CXone
Easily escalate customer interactions from an AI agent to a human agent in NICE CXone, with a seamless handoff across voice, messaging, and email for faster resolutions and a smoother experience.
Salesforce
Connect Ada to the entire Salesforce suite. Train an AI agent with content from Salesforce Knowledge and route inquiries to a human over chat, messaging, email, or voice.
ServiceNow
Integrate with the entire ServiceNow suite. Connect your knowledge base to deliver enterprise-grade conversations and hand off to human agents via messaging—securely, synced and ready to scale
Twilio Flex
Transfer conversations from an AI agent to a specialized human agent in Twilio, on voice, messaging or email channels.
Zendesk
Integrate with Zendesk Guide, Talk, Support, Chat, and Messaging. Connect your knowledge base content and transfer customers to human agents on any channel when needed.
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